Shenzhen Peitian Electronic Technology Co.,Ltd.
SERVICE Warranty Repairs FAQ Download

Q1: What is your MOQ?

A1: No MOQ if without logo on product and custom package.

Q2: How can I get some samples?

A2: We are honored to offer you samples for test before place the official orders.

Q3: What is defect percentage in a bulk order?

A: Less than 0.3%.

Q4: How about your price?

A4: Factory price, competitive price.Our factory control all processing of the goods to reduce the cost

and offer customer the more competitive price with the same quality.

Q5: How does your factory do regarding quality control?

A5: Quality is the priority. We always attach great importance to quality controlling from the start to the end.

Our factory have strict QA and QC system, all products from PeiTian will be 100% QC on line.

Q6: What certification do you have?

A6: CE,FCC,RoHS,EMC,MSDS,UL,KC,UN38.3 report etc.

Q7: Is there any test before delivery?

A7: Yes, all the products will do two recycle charge-discharge test, around 20-30hours.

Q8: What is kind of battery do you use?

A8: 1).Brand Battery: Samsung, LG, Panasonic, Sanyo, BAK, Zhuoneng,CJ etc. Which depends on customers.

2).Brand New: Grade A cell, 100% full capacity.

Q9: How about your PCBA?

A9: Our conversation rate is 85%-90%,OEM custom circuit board is available. With a precise IC protector,

our power bank can avoid over-charging, over-discharging, over-current, short circuit and stable voltage.

Q10: Can you accept OEM service?

A10: Yes, we can. Qty is not the only standard. More qty, less cost.

1). Custom logo- over 100pcs;

2). Custom color-over 500pcs;

3). Custom package-over 1000pcs;

4). Custom PCBA -over 5000pcs.

Q11: Can you open mould as customer request?

A11: Yes, we can. Metal case mould: 2000-5000pcs, we bear the mold charge together;

Over 5000pcs, free of charge. Plastic case mould: 5000-10,000pcs: we bear the mould

charge together; Over 10,000pcs, free of charge.

Q12: How about your after sales-service?

A12: 1). Guarantee time: 14 months (from date of shipment), not including man-made damage.

2). Return policy: we can exchange goods if quality problems.

Q13: How about your payment terms?

A13: We accept L/C at sight, T/T, Western Union, Money-gram, Escrow etc.

Q14: What is shipping and delivery time?

A14: 1). Small order: Since we are the manufacturer in Shenzhen,China, we keep all blank inventory and half-finished products in our factory.

It only takes 3 -5 days for mass production and we provide DHL/Fedex/UPS/TNT/EMS etc. Door to door service to ship directly from our factory

to our customer's address. No extra service fee, that is the fastest and cost-effective way.

2). Big orders: In order to save your shipping costs, we will provide sea freight service or regular air freight service,the FOB point will be

Shenzhen or HongKong, China. Our sales rep. will check with you and provide you all shipping methods with best costs for your choice.

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